Privacy Policy

We collect information to provide better services to our users. The types of personal information we collect include:

• Contact Information: Such as your name, email address, phone number, and physical address when you request a service or contact us.
• Service Details: Information regarding your home repair needs, property details, scheduling preferences, and historical service records.
• Payment Information: We may collect payment details (such as credit card numbers), which are securely processed and stored by our certified payment processors, not directly on our servers.
• Usage Data: Information on how the website is accessed and used (e.g., IP addresses, browser type, pages visited, time spent on pages).

The information we collect is used in the following ways:

• To provide, operate, and maintain our services to the highest standard.
• To process your service requests and coordinate seamlessly with our trusted professionals.
• To communicate with you, including responding to inquiries, providing service updates, and offering customer support.
• To send promotional emails about new services, special offers, or other information which we think you may find interesting (only if you have opted in).
• To improve our website, services, and overall customer experience by analyzing usage trends.

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates.

We may share your information with trusted third-party service providers (such as the independent professionals handling your repairs, or our payment gateways) solely for the purpose of fulfilling your requested service. These third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

Our website may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

We adopt appropriate data collection, storage, and processing practices and robust security measures (including SSL encryption) to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Depending on your location and applicable privacy laws, you may have the right to request access to the personal data we hold about you, request that we correct any inaccuracies, request deletion of your personal data, or object to certain types of processing. To exercise any of these rights, please contact us directly.